Credit where it's due

I booked the flights for my trip to Canada last night, directly through Lufthansa telephone sales as I always do. (My experience is that travel agents charge for a service that I can perform just as well myself.) We quickly found a flight, reserved window seats both ways and arranged payment. kthxbye (as the cool kids say)

The price was high, but then getting to Canada always is expensive. It's a lousy destination from the airline's point of view: relatively few people want to go there, but it's so far away that you need to send a damned big plane nonetheless.

A satisfactory outcome, one might say. I wasn't going to complain.

So you can imagine my surprise when the ticket agent called me back half an hour later to say that he'd found a way to save nearly 350 Euros, just by changing the time of the initial leg from Stuttgart to Frankfurt*. He had taken it upon himself to see whether there wasn't a cheaper connection, and called me to suggest it.

Now that's what I call good service. Well done, Lufthansa. Herr Lamprecht: if we ever meet, I owe you a beer.


* In clarification, the change means that I go by train rather than by air. Certain Lufthansa "scheduled flights" run on rails. It's called "integrated transportation services" and is a good idea.